Production SaaS CRM for
the migration industry
A live, multi-tenant SaaS platform with paying subscribers. Full product design, engineering, infrastructure, and ongoing development — operated by us every day.
The project
We designed and built a purpose-built SaaS CRM for Australian migration agents — end-to-end. It's live in the Australian market, running on paid subscriptions, and used by real migration practices every day.
Because this is an independently marketed SaaS product, we're keeping the commercial details on its own site. Visit immiledger.com.au to see what it does. What we're showing here is how we built it — because that's what matters when you're deciding whether we can build something for you.
The challenge
Migration agents work in one of the most paperwork-heavy, deadline-sensitive, compliance-regulated industries in Australia. Generic CRMs like HubSpot and Zoho aren't built for any of this. Agents typically end up duct-taping together a CRM, a document manager, spreadsheets, email, and WhatsApp — losing time, losing documents, occasionally losing cases.
We built a modern, purpose-built alternative: something that matched the actual workflow of a migration practice, onboarded in minutes, and ran on pricing that smaller practices could afford.
Why this matters for your project
Most Canberra agencies can build a website. Very few can build a production SaaS product with multi-tenant architecture, subscription billing, RBAC, and self-serve onboarding — because it requires backend skills, security discipline, and operational experience most agencies don't have. We've shipped one and we run it every day. Those same capabilities come with us into every custom software project we take on.
Every component custom.
Multi-tenant architecture
Complete data isolation between agencies — every customer's data stays private on shared infrastructure.
Role-based access
Principal agents, paralegals, and admin staff each get exactly the permissions they need.
Case & client management
Unified workflow built around how migration practices actually operate day-to-day.
Document management
Secure upload, versioning, and client-facing document collection flows.
Subscription billing
Stripe integration for recurring subscriptions and self-serve onboarding with zero handholding.
Bank-level security
Encrypted storage, secure JWT auth, audit logging, and Australian data residency.
Need custom software that's more than a website?
We don't just write about SaaS — we run one. Let's talk about what we can build for you.
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