Case studies
NDIS · Disability · 2025

M and S Care
Services

A registered NDIS provider serving Canberra and Sydney. Accessible, values-led, built for both participants and the support coordinators who refer them.

Category
Registered NDIS provider
Coverage
Canberra + Sydney
Standard
WCAG 2.2 AA compliant

The challenge

NDIS provider websites serve two very different audiences at the same time: participants (who may have cognitive, visual, or physical disabilities and are making highly personal decisions) and support coordinators (who are professional referrers verifying your registration groups, qualifications, and service availability).

Most NDIS providers get this wrong. They write for one audience and lose the other. The site ends up either too clinical for participants or too vague for coordinators.

What we built

We structured services clearly by NDIS registration group — making it trivial for a support coordinator to verify fit — while keeping the participant-facing language warm, clear, and human. High-contrast colour choices, proper heading hierarchy, and screen reader testing made the site genuinely accessible, not just checkbox-compliant.

We also covered two geographic markets (Canberra and Sydney) with proper local SEO — separate city pages, localised Google Business Profiles, and schema markup for each service area.

Delivered
WCAG 2.2 AA accessibility audit and compliance
Service pages structured by NDIS registration group
Participant-first content, clearly written
Contact paths for both participants and support coordinators
Support coordinator verification information
Local SEO for Canberra and Sydney NDIS searches
Screen reader compatibility testing
Published accessibility statement
Mobile-first build for participant browsing

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